Chris Markiewicz's Blog
Every Monday – thoughts, observations and ideas that hold up a mirror to who & how we are

Posts Tagged ‘Workplace behaviours

Two men and a hole – a lesson in empathy

November 5, 2012

A word that often comes up when I’m running customer care courses is empathy. However, when I challenge people to come up with a definition, especially as distinct from sympathy, they often struggle. So, I turn to a distinction I heard years ago on a motivational tape by a man called Bill O’Brien. Whilst it […]

Love me or hate me……

July 23, 2012

Imagine you are in a room and you ask someone a question or make a request of them. Imagine they then just turn their back on you and simply ignore you. Without a doubt you would feel mightily offended. Yet, increasingly it seems that people are being ignored when we communicate in writing. Now, this […]

Time, precious time

May 21, 2012

If I were to ask you to give me £20, would you hand it over without question? I suppose it would depend on who you are, and the nature of our relationship. However, chances are your reaction would more than likely be one of initial bemusement or resistance, followed by wanting to know what it […]

Assertive? Aggressive?

September 26, 2011

One of the most common questions I am asked on courses is:  “What is the difference between assertive and aggressive behaviour?” Although the majority of people who come on assertiveness courses tend  towards the passive/submissive end of the scale, occasionally someone will turn up (usually sent by their manager) because they are too aggressive. Almost […]

High performance – its a matter of lubrication

August 22, 2011

We replaced our car a few weeks ago. The venerable old Mercedes had served us well for almost  twelve years, but the time had come to trade it in for something newer and more economical. We  made sure that our “new” car came supplied with evidence of regular servicing – reassurance that it had been cared […]

Taking the “con” out of confidence

July 25, 2011

Many people reading this blog post will be aware that the TV series The Apprentice has just come to its conclusion for yet another series here in the UK. A bright-eyed  quirky young inventor called Tom has made it through this bizarre circus to reach the dizzy heights of being  dear Lord Sugar’s new “business […]

Are you mis-using your life saver?

July 4, 2011

A few years ago I was doing some errands in Potters Bar, not far from where I live. I stepped off the pavement on the High Street and hadn’t realised that there was a bus just ten feet away from me.  Unfortunately, it was a bus in motion and it was moving towards me, rather […]

A head full of urgents?

June 20, 2011

Do you ever feel as though you have a head packed full of “urgents”?  Too many pressing things that you need to get done – whether at work or on the home front?  This issue is one that comes up time and again on my courses, as people try to find ways of releasing the […]

IQ, EQ – but how’s the TQ?

May 3, 2011

I have been going into organisations for over two decades now, whether to run training programmes, conduct coaching or attend meetings to discuss such matters.  I find that I have developed a “nose” for the kind of organisation I’m visiting or working with and, more specifically how toxic it is.  When I say toxic, I […]

Workplace bullying. Is it really a problem?

April 18, 2011

A few weeks ago we had an addition to our household in the form of Murphy, a collie/labrador cross puppy. Like most puppies, he is full of life and, frankly at times quite a handful but, of course we all love him big time.  Yet, there have been occasions where he has “misbehaved” and I […]

Nightmare? What nightmare?

March 28, 2011

 In April of 1940, my mother, who was in her early 20’s at the time, undertook a train journey. The journey was from the Polish city of Lwow (now, Lviv in the Ukraine) to Kazakhstan.  It was not a journey of choice, rather one that was at the behest of the Russian army. My mother, […]

That other four letter “F” word

March 21, 2011

When my son was about three years old, he approached me with a rather interesting question: “Daddy, what is the “F” word, is it flip or is it f**k?” Once I’d recovered from the shock and stifled laughter I, of course had to give him the answer and put his mind at rest. As a […]

When you’re smiling……

March 7, 2011

  “When you’re smiling, when you’re smiling, the whole world smiles with you” Song lyrics by Mark Fisher / Joe Goodwin / Larry Shay  There’s a lot of truth in those lyrics.The world has an uncanny way of reflecting back what we project.  Just a few days ago, I was pretty grumpy to say the […]

Inspiration, intelligence & the bottom line

November 15, 2010

I received an email response to my last blog from a pal of mine who suggested I include some more on “the inspiration of running such courses”.  I was struck by this and realised it kind of went to the core of things. Why do I do this work for a living? I certainly gave […]