Chris Markiewicz's Blog
Every Monday – thoughts, observations and ideas that hold up a mirror to who & how we are

Posts Tagged ‘Communication Skills

Two men and a hole – a lesson in empathy

November 5, 2012

A word that often comes up when I’m running customer care courses is empathy. However, when I challenge people to come up with a definition, especially as distinct from sympathy, they often struggle. So, I turn to a distinction I heard years ago on a motivational tape by a man called Bill O’Brien. Whilst it […]

Influencing skills – oh dear…….

June 11, 2012

There is one particular aspect of modern life that I am certain many of us feel uncomfortable with: The need to go out and influence. The internet is awash with people offering help with influencing, selling, marketing, networking and whatever else you want to call it. In other words – how to engage with people […]

A boardroom full of dentists

January 16, 2012

Some years back, I was invited to run some negotiation skills training for the remuneration committee of the British Dental Association (BDA). Now, like many people, the word dentist has somewhat negative associations for me. I still shudder to this day recalling Mr Kocins, my childhood dentist glaring down at me as I sat, quaking […]

Oussez

February 7, 2011

Few people will have heard of the relatively obscure Belgian philosopher Pierre Oussez, yet he can provide a significant contribution to improving how we all get on with each other. Before I say more about him I need to explain how his thinking can help most of us. This is probably best illustrated by a […]

Is “you” the problem?

January 31, 2011

Have you ever been poked in the chest? Do you enjoy being poked in the chest? Somehow, I doubt it. Yet, so many of us do it to each other on a regular basis. In fact,  I did it big time to my partner just yesterday morning.  I realise that I have probably confused you, […]

Are you a business Lothario/Lothariette?

January 10, 2011

A few days ago I remembered an email I’d received a couple of months back from an old buddy of mine. I wasn’t reminded of it’s content, more of what he had written at the foot of his note, beneath his name.  “Aspiring to live in a way where everybody’s needs matter.”  I was really […]

Will someone PLEASE tell me what’s happening!

December 20, 2010

I can’t begin to imagine what it’s been like for the thousands of people stranded at UK airports over the past few days, along with others who have had their plans completely knocked asunder by the snow. I have come off relatively lightly so far to say the least – an afternoon at the bowling […]

I hear what you say…..

November 29, 2010

In the post that I wrote this time last week, much emphasis was put on the importance and value of good listening and how it contributes to building stronger, richer relationships.  Great listening isn’t necessarily about merely doing the listening, but also very much about showing, even proving to the other person that we really […]