Chris Markiewicz's Blog
Every Monday – thoughts, observations and ideas that hold up a mirror to who & how we are

Archive for November 2012

Walking home

November 26, 2012

I was on the train the other day, travelling home after a day’s work. I spotted, across the carriage a neighbour of mine sitting, reading. I’m not certain whether he saw me, but I was keen not to engage. So I decided not to and kept my head down all the way back. Was it […]

Giz an incentive!

November 19, 2012

Listening to the news a few weeks back, I heard a report about the initial findings of the select committee enquiry into the LIBOR scandal within Barclays Bank. The committee chairman was quoted as saying words to the effect that “banks need to be given incentives to do the right thing in future” Incentives? Why […]

Eleventh hour – again!

November 12, 2012

It’s late on Sunday evening and I’m under some pressure. Yet again, I’ve left things until the last minute. Yet again, I’m in danger of beating myself up over it. I am running a new course tomorrow for the first time. I’m pretty well prepared at this point. Having said that, I also have this […]

Two men and a hole – a lesson in empathy

November 5, 2012

A word that often comes up when I’m running customer care courses is empathy. However, when I challenge people to come up with a definition, especially as distinct from sympathy, they often struggle. So, I turn to a distinction I heard years ago on a motivational tape by a man called Bill O’Brien. Whilst it […]