Chris Markiewicz's Blog
Every Monday – thoughts, observations and ideas that hold up a mirror to who & how we are

IQ, EQ – but how’s the TQ?

I have been going into organisations for over two decades now, whether to run training programmes, conduct coaching or attend meetings to discuss such matters.

 I find that I have developed a “nose” for the kind of organisation I’m visiting or working with and, more specifically how toxic it is.  When I say toxic, I mean that more figuratively than literally. Yes, I’ve found that many buildings feel toxic – especially those that are hermetically sealed without an ounce of natural air (and often, even natural light) within them.

 However, the toxicity I refer to here is different. Perhaps the best way to describe it is with an example of how it can be spotted and measured. I walk down a corridor and anyone coming towards me meets my eye and utters a cheery greeting as they pass me – low toxicity quotient (TQ). On the other hand people approaching me may scuttle past, head down and/or eyes averted and utter sweet zero – high TQ.

 I am convinced that simple measures such as this one will provide a pretty accurate indicator of the overall well-being of any organisation. If the people are open, friendly and engaged with each other as well as with “strangers” such as myself, then that can’t help but be a reflection of a healthily low TQ. In other words a happier and therefore more productive culture.

 Think about it – it’s a no brainer (although, I’m not sure whether a no brainer actually involves thinking).

 It’s a no brainer.

 So, here’s a fun idea I’ll share with you which could pay dividends – literally. Invest some time in hanging around the lobbies of major organisations as people are arriving for, or leaving work. If they appear cheerful, chatting with each other as they pass through, then consider investing your hard earned lolly in some shares. Chances are the firm has a low TQ and is more likely to thrive. If, on the other hand, the employees look miserable or are having whispered bitchy sounding conversations, then get straight on to your broker and insist that they “SELL SELL SELL” on the grounds of high TQ.

 Also, notice how things are where you work. Do people engage with each other across the organisation or do you “keep yourselves to yourselves”? Perhaps that first step of saying “hi” to each person you encounter could start to make all the difference. Who knows, it could help your company thrive through the current, challenging conditions.

 A happy workforce leads to happy customers leads to happy shareholders or owners.

 No brainer.

 I think.           


One Response to “IQ, EQ – but how’s the TQ?”

  1. Having moved not so long ago from an organisation that I definitely would attribute a high TQ score to (although it wasn’t that high when I started there, amazing the difference management changes make), this rings very true.

    I was taken aback that my new colleagues kept saying hi and asking me how I was, whether i worked directly with them or not. It is amazing how much more enjoyable I find work now. Still scope to lower the TQ score further here but at least that is from a lower base.

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